Service Terms & Conditions
Bicycles – bicycles are permitted on our boats, subject to availability and always at the discretion of the vessel’s Master. Please note that the National Trust does NOT allow bicycles on to Brownsea Island.
Camping Gear & other luggage – reasonably sized luggage such as standard backpacks may be carried on to our boats at the discretion of the vessel’s Master. Large items and equipment for groups such as camping may be arranged at an additional fee – please check for details by telephoning our main number 01929 462383.
Cancellation/refunds – All requests for a refund must be submitted in writing to Hethfelton Offices, Hethfelton, East Stoke, Wareham, Dorset, BH20 6HJ. However if you wish to change to a different date/trip please call us on 01929 462383.
Disabled Access – click here to see our access page
Dogs – Well behaved dogs on leads are permitted on our boats at the discretion of the vessel’s Master – however, please note that the National Trust does NOT allow dogs on to Brownsea Island.
Safety – all our boats are regularly inspected and licensed by the appropriate authorities and are excellently maintained. They are operated in strict compliance with passenger vessel and maritime regulations.
Smoking policy – For the comfort, health and safety of all concerned, there will be no smoking in the inside areas of the boats and outside it is only permitted on the back deck.
We reserve the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject Brownsea Island Ferries Ltd or any of its employees or any of its participants to danger.
We reserve the right to send away any person who in our judgement is found to be unmanageable or a danger to the safety or enjoyment of others. In this event no refund will be given.
No Liability is accepted for:
- *Loss of or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras or clothing.
- *Losses or additional expenses due to delays or changes in services, sickness, strikes, riots, war, quarantine or any other cause.
- *Tides and weather – tide conditions and extreme weather can affect sailings, although it is very rare for us not to operate as per our published schedules. We accept no responsibility for costs incurred due to the cancellation of one of our trips.
- *Personal injury or death of any participants however caused unless by proven negligence of the company.
Brownsea Island Ferries Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Brownsea Island Ferries Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2011.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Hethfelton Offices, East Stoke, Wareham, Dorset, BH20 6HJ.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hethfelton Offices, East Stoke, Wareham, Dorset, BH20 6HJ.
Website Usage Terms & Conditions
Links to other sites
This website may contain links to other sites on the internet that are owned and operated by third parties. Whilst we make every effort to ensure suitability, brownseaislandferries.com is not responsible for the availability, or the content located on or through any of those sites.
Limitation of liability and disclaimer
While all reasonable care is taken, we do not represent or warrant that the information accessible via this website is accurate or complete. In no event shall brownseaislandferries.com be liable for any direct, indirect, punitive, incidental, consequential damages or any damages whatsoever, arising out of or in connection with the use, or inability to use the information and materials available from this website.
In addition to our safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Any changes to this policy will be posted here.
We treat all the data held with the utmost care and security. Any details you give will remain completely confidential.
You assume all risks concerning the suitability and accuracy of the information within the web site and publications. The web site and publications may contain technical inaccuracies or typographical errors. We assume no responsibility for and disclaim all liability for any such inaccuracies, errors, or omissions in the web site and publications and in any other referenced or linked documents.
This site and all publications have been checked for viruses, therefore we assume no responsibility for any damaged caused to any equipment due to viruses, you also assume all risks to those sites that link externally from this site.
This web site contains links to third-party sites which are not under the control of ourselves, and we are not responsible for the content on any linked sited. If you access a third-party site from this web site, then you do so at your own risk. We provide these links only as a convenience and the inclusion of the link does not imply that we endorse or accept any responsibility for the content on those third-party sites.
N.B. In this case, (our, we, us) means brownseaislandferries.com, and (you) means the client, visitor
Your statutory rights remain unaffacted by these Legal notices.